The Workshop „The Social Significance of Human Effort – What Are the Parameters For Positive Human-Robot Interaction In the Context of Industry 5.0?“ – organized by the renowned Sant’Anna School of Advanced Studies (Pisa, Italy) – took place on the third day of Robophilosophy 2024. Prof. Dr. Oliver Bendel gave the lecture „Metamorphoses in the Factory. From Classic Industrial Robots over Cobots and Classic Service Robots to Universal Robots“. From the abstract: „Robots play an important role in industry. In recent years, there have been interesting innovations in production and logistics. Large classic industrial robots are turning into small cobots. Cobots become service robots. Classic service robots are discovering the factory. Metamorphoses are taking place. This talk hypothesizes that recent developments will have a significant impact on workers and work. In particular, the precursors of universal robots could significantly change the factory of the future, just as they will change society as a whole. After all, with universal robots, the boundaries between industrial and service robots are becoming increasingly blurred.“ (Website Robophilosophy 2024)
Fig.: Oliver Bendel in Denmark (Photo: Stefanie Hauske)
Robotics is booming, thanks in part to AI. Dozens of quadrupeds and bipeds are available, as well as numerous other social and service robots. After presenting the idea of a robot park several times since 2020, Prof. Dr. Oliver Bendel initiated the project „A Robot Park for Switzerland“ in March 2024. The purpose of a robot park is to educate the public. Everyone should have the opportunity to interact and communicate with robots and to make up his or her own mind about them. The kick-off meeting took place at the School of Business FHNW on March 22, 2024. BIT student Susmy Chakkaith could be won over. She is developing a concept with maps and other visualizations. The robot park is to be located in Switzerland and will include 100-200 robots, both industrial and service robots. Social robots and four- and two-legged friends will play a special role. It will be based on an amusement park or a zoo. Technical, economic, and ethical aspects will play a role. In particular, the concept should convincingly demonstrate how procurement, operation, maintenance, repair, etc. can be guaranteed, not least for models from China or Japan. The entire infrastructure, including network connectivity, cloud computing, power supply, etc., is also relevant. A business model will be outlined and evaluated. The results will be available in August 2024 and will be made available to the public.
Fig.: A robot park for Switzerland (Image: DALL-E 3)
Laptop manufacturer Lenovo launched the Lenovo Daystar robot in 2020. The design of the machine, with four wheels and a cobot on the back, was less than convincing. The latest development is different. The website ifdesign.com reports on the award winner: „Step into the forefront of industrial automation and public services with Lenovo Daystar Bot GS. The groundbreaking six-legged design guarantees unmatched stability and maneuverability that surpasses traditional robotic platforms, allowing it to traverse diverse terrains with ease.“ (iF DESIGN, 2024) The six legs are indeed unusual and a real eye-catcher. There is disagreement about the advantages. Perhaps the six legs provide more stability on stairs and very uneven terrain. The article continues: „Boasting an advanced control system, cutting-edge perception algorithms, and IP66 robust protection, GS outperforms in unforeseen scenarios, enabling comprehensive data collection at any location and time. In our unwavering pursuit of excellence, GS stands as a testament to innovation, efficiency, safety, and the boundless potential of automated exploration.“ (iF DESIGN, 2024) Interestingly, Lenovo itself has nothing to say about the product. However, the media are now reporting intensively. The next few months will bring more clarity about the Lenovo Daystar Bot GS.
From March 27-29, 2023, the AAAI 2023 Spring Symposia featured the symposium „Socially Responsible AI for Well-being“ by Takashi Kido (Teikyo University, Japan) and Keiki Takadama (The University of Electro-Communications, Japan). This time the venue was exceptionally not Stanford University, but the Hyatt Regency SFO Airport. On March 28, Prof. Dr. Oliver Bendel and Lea Peier presented their paper „How Can Bar Robots Enhance the Well-being of Guests?“. It has now been published and can be downloaded via ceur-ws.org/Vol-3527/. From the abstract: „This paper addresses the question of how bar robots can contribute to the well-being of guests. It first develops the basics of service robots and social robots. It gives a brief overview of which gastronomy robots are on the market. It then presents examples of bar robots and describes two models used in Switzerland. A research project at the School of Business FHNW collected empirical data on them, which is used for this article. The authors then discuss how the robots could be improved to increase the well-being of customers and guests and better address their individual wishes and requirements. Artificial intelligence can play an important role in this. Finally, ethical and social problems in the use of bar robots are discussed and possible solutions are suggested to counter these.“ More information on the conference via aaai.org/conference/spring-symposia/sss23/.
Fig.: Lea Peier during her part of the presentation
For years there has been a trend to add social features to service robots, such as delivery, security and cleaning robots, and also to industrial robots, resulting in cobots. They do not usually become fully social robots, but they benefit from having eyes and mouths or making sounds – or from being able to get very close to people without hurting or hindering them. Amazon is riding this wave with its Proteus transport robot. It can be found in a huge department store in Reading, Massachusetts. A Wired editor writes about his first encounter with two Proteus models: „Their round eyes and satisfied grins are rendered with light emitting diodes. They sport small lidar sensors like tiny hats that scan nearby objects and people in 3D. Suddenly, one of them plays a chipper little tune, its mouth starts flashing, and its eyes morph into heart shapes. This means, I am told, that the robot is happy.“ (Wired, 26 June 2023) „Why would a robot be happy?“, asks the editor Sophie Li, a software engineer at Amazon. She explains that being able to express happiness can help Proteus work more effectively around people. „Proteus carries suitcase-sized plastic bins filled with packages over to trucks in a loading bay that is also staffed by humans. The robot is smart enough to distinguish people from inanimate objects and make its own decisions about how to navigate around a box or person in its path. But sometimes it needs to tell someone to move out of the way – or that it is stuck, which it does by showing different colors with its mouth. Li recently added the heart eyes to let Proteus also signal when it has completed a task as planned.“ (Wired, 26 June 2023) The market for real social robots is still in its infancy. Care and therapy robots, entertainment and toy robots, or sex robots – there is a constant up and down, with companies emerging and disappearing, products appearing and disappearing. It is uncertain whether all social robots will be needed. What is certain is that social features will help to improve modern industrial robots and classic service robots.
The K5, a security robot, comes from Knightscope in Silicon Valley. It can be seen there regularly. It provides, e.g., security at the Stanford Shopping Center. The conical robot is autonomous. It can see, hear, and even smell smoke and gas. The classic security robot also made it to Hawaii (Hawaiian: Hawai’i), for the first time in 2021, according to the Khon2 platform: „There is a new security guard getting a lot of attention at the Financial Plaza of the Pacific in downtown Honolulu, but it is not what you would think — it is actually a robot and the newest member of Bank of Hawaii’s security force. It looks like something out of a sci-fi movie – only it is actually real. Currently, the security robot is patrolling the busy area in and around the Bank of Hawaii’s Financial Plaza on Bishop and Merchant streets. For many people, the robot is a curiosity – attracting lots of odd looks – with some people capturing video and even posing for selfies. But many others, like Nasir Randall, are not quite sure what to make of it.“ (Khon2, 28 October 2021) Security robots, along with cleaning robots and transport robots, are among the service robots that are largely error-free and already saving money. Over the next few years, they are likely to become widely used and accepted around the world.
Fig.: The K5 could also guard the Kona Joe coffee plantation on the Big Island
Cleaning robots, along with security robots and transport robots, are among the service robots that work largely error-free and are already saving costs. The Hawaii Department of Transportation Airports Division continues to modernize Daniel K. Inouye International Airport (HNL) and give HNL an open, clean feel. The modernization includes the addition of two robotic floor scrubbers to supplement custodial services. This was reported by the Hawaii Department of Transportation. „The robotic scrubbers will help us keep HNL sanitary and sparkling,“ said Ross Higashi. He is the Hawaii Department of Transportation’s deputy director of airports. „Use of this technology will also allow us to maximize available staff in maintaining our busiest airport to standards.“ (Website Hawaii Department of Transportation) Without a doubt, cleaning robots are also an option for the other islands of Hawai’i, such as the Big Island and Kaua’i. On the Big Island, there are two airports that come into question. In addition, cleaning robots could be used in the streets of Hilo. Also other service robots are entering the market that can clear beaches and lawns of litter.
Hawaii (Hawaiian: Hawai’i) is not necessarily associated with robots. But in the larger cities, you can be sure to encounter them. There are service robots such as the Keenon Dinerbot and surgical robots such as the da Vinci Surgical System. In addition, robots are used in the wild, for example for nature conservation. The hospital group in the east of the archipelago advertises with the following words: „East Hawaii Health Clinics is excited to introduce our fully operational robotic surgery center. This state-of-the-art equipment allows us to perform minimally invasive surgeries that would otherwise require greater surgery time and recovery time. We look forward to continuing to provide East Hawaii with exceptional surgical options.“ (Website East Hawaii Health Clinics) This type of care is available in Hilo, among other places. The small town on the Big Island has the latest medical technology, such as that used in Basel and Berlin. Hilo is surrounded by tropical rainforest. Nearby are Akaka Falls and Hawai’i Volcanoes National Park. In the city itself, giant banyan trees grow. One must not forget the many homeless people who are at the end of their tether. Like California, Hawai’i has not dealt with this problem. These people will never be able to afford treatment with a surgical robot.
Fig.: Oliver Bendel at the Akaka Falls (Photo: Stefanie Hauske)
As part of the AAAI 2023 Spring Symposia in San Francisco, the symposium „Socially Responsible AI for Well-being“ is organized by Takashi Kido (Teikyo University, Japan) and Keiki Takadama (The University of Electro-Communications, Japan). The paper „How Can Bar Robots Enhance the Well-being of Guests?“ by Oliver Bendel and Lea K. Peier was accepted. The talk will take place between March 26 and 29, 2023 at Hyatt Regency, San Francisco Airport. The symposium website states: „For our happiness, AI is not enough to be productive in exponential growth or economic/financial supremacies but should be socially responsible from the viewpoint of fairness, transparency, accountability, reliability, safety, privacy, and security. For example, AI diagnosis system should provide responsible results (e.g., a high-accuracy of diagnostics result with an understandable explanation) but the results should be socially accepted (e.g., data for AI (machine learning) should not be biased (i.e., the amount of data for learning should be equal among races and/or locations). Like this example, a decision of AI affects our well-being, which suggests the importance of discussing ‚What is socially responsible?‘ in several potential situations of well-being in the coming AI age.“ (Website AAAI) According to the organizers, the first perspective is „(Individually) Responsible AI“, which aims to clarify what kinds of mechanisms or issues should be taken into consideration to design Responsible AI for well-being. The second perspective is „Socially Responsible AI“, which aims to clarify what kinds of mechanisms or issues should be taken into consideration to implement social aspects in Responsible AI for well-being. More information via www.aaai.org/Symposia/Spring/sss23.php#ss09.
„Boston Dynamics just released the latest demo of its humanoid robot, Atlas. The robot could already run and jump over complex terrain thanks to its feet. Now, the robot has hands, per se. These rudimentary grippers give the robot new life. Suddenly, instead of being an agile pack mule, the Atlas becomes something closer to a human, with the ability to pick up and drop off anything it can grab independently.“ (TechCrunch, January 18, 2023) This was reported by TechCrunch on January 18, 2023. Hands are actually very important for Atlas. The humanoid robot could now pick up or move heavy objects on a construction site. But it could also take care of trapped or injured animals in a nature park, freeing them or providing them with food and water. Such visions have been described by robot ethicist and machine ethicist Oliver Bendel for some time. A video released on January 18, 2023 shows the grippers picking up construction lumber and a nylon tool bag. „Next, the Atlas picks up a 2×8 and places it between two boxes to form a bridge. The Atlas then picks up a bag of tools and dashes over the bridge and through construction scaffolding. But the tool bag needs to go to the second level of the structure – something Atlas apparently realized and quickly throws the bag a considerable distance.“ (TechCrunch, January 18, 2023) At the end of the video, Atlas does a somersault and then extends its hand – its brand new hand – triumphantly.
Fig.: Atlas from Greek mythology at Frankfurt main station
According to Mission Local, a policy proposal heading for Board of Supervisors approval next week would explicitly authorize San Francisco police to kill suspects using robots. It is the following wording that is causing discussion: “Robots will only be used as a deadly force option when risk of loss of life to members of the public or officers are imminent and outweigh any other force option available to SFPD.“ According to the local newspaper, this could mark a legal crossing of the Rubicon: „Robot use-of-force has never before been approved, nor has it ever been prohibited, in San Francisco.“ (Mission Local, 22 November 2022) Of what kind of arsenal are we talking, anyway? „The SFPD has 17 robots in its arsenal, 12 of which it describes as fully functional. According to police spokesperson Officer Robert Rueca, they have never been used to attack anyone. The robots are remote-controlled, and are typically used to investigate and defuse potential bombs or to surveil areas too awkward or dangerous for officers to access.“ (Mission Local, 22 November 2022) In August 2022, Oliver Bendel gave a talk about police robots at the Robophilosophy 2022 conference. The paper will be published in a few weeks.
On the first day of Robophilosophy 2022, Oliver Bendel presented his paper „Robots in Policing“ … From the abstract: „This article is devoted to the question of how robots are used in policing and what opportunities and risks arise in social terms. It begins by briefly explaining the characteristics of modern police work. It puts service robots and social robots in relation to each other and outlines relevant disciplines. The article also lists types of robots that are and could be relevant in the present context. It then gives examples from different countries of the use of robots in police work and security services. From these, it derives the central tasks of robots in this area and their most important technical features. A discussion from social, ethical, and technical perspectives seeks to provide clarity on how robots are changing the police as a social institution and with social actions and relationships, and what challenges need to be addressed.“ (Abstract) Robots in policing are a topic that has yet to receive much attention. However, it is likely to become considerably more topical in the next few years. More information about the conference on cas.au.dk/en/robophilosophy/conferences/rpc2022.
Fig.: A poster at the entrance of the University of Helsinki
British Filmmaker John Downer has created artificial monkeys, wolves, hippos, turtles, alligators, etc., to observe appropriate wildlife and obtain spectacular images. His well-known robots are very intricately designed and resemble the animals they mimic in almost every detail. It is not necessary to resort to such technically elaborate and artistically demanding means for all species. USA Today reports in a recent article about a robot called ECHO. „ECHO is a remote-controlled ground robot that silently spies on the emperor penguin colony in Atka Bay. The robot is being monitored by the Single Penguin Observation and Tracking observatory. Both the SPOT observatory, which is also remote-operated through a satellite link, and the ECHO robot capture photographs and videos of animal population in the Arctic.“ (USA Today, May 6, 2022) ECHO does not resemble a penguin in any way. It is a yellow vehicle with four thick wheels. But as a video shows, the animals seem to have gotten used to it. It comes very close to them without scaring them. Wildlife monitoring using robots is becoming increasingly important, and obviously very different types are being considered.
Robophilosophy 2022 is the fifth event in the biennial Robophilosophy Conference Series. It „will explore the societal significance of social robots for the future of social institutions with its usual broad scope, embracing both theoretical and practical angles“ (CfP Robophilosophy). It „is an invitation to philosophers and other SSH researchers, as well as researchers in social robotics and HRI, to investigate from interdisciplinarily informed perspectives whether and how social robotics as an interdisciplinary endeavour can contribute to the ability of our institutions to perform their functions in society“ (CfP Robophilosophy). Social institutions include retirement and nursing homes, strip clubs and brothels, monasteries and seminaries, and police departments. As announced by the organizers on April 15, Oliver Bendel (School of Business FHNW) will have the opportunity to present his paper entitled „Robots in Policing“ at the conference. It is about how service robots and social robots are changing policing as „social work“. In addition, a poster by Katharina Kühne and Melinda Mende (University of Potsdam) as well als Oliver Bendel entitled „Tamagotchi on our couch: Are social robots perceived as pets?“ was accepted.
Service robots are becoming ever more pervasive in society-at-large. They are present in our apartments and our streets. They are found in hotels, hospitals, and care homes, in shopping malls, and on company grounds. In doing so, various challenges arise. Service robots consume energy, they take up space in ever more crowded cities, sometimes leading us to collide with them and stumble over them. They monitor us, they communicate with us and retain our secrets on their data drives. In relation to this, they can be hacked, kidnapped and abused. The first section of the article „Service Robots from the Perspectives of Information and Machine Ethics“ by Oliver Bendel presents different types of service robots – like security, transport, therapy, and care robots – and discusses the moral implications that arise from their existence. Information ethics and machine ethics will form the basis for interrogating these moral implications. The second section discusses the draft for a patient declaration, by which people can determine whether and how they want to be treated and cared for by a robot. The article is part of the new book „Envisioning Robots in Society – Power, Politics, and Public Space“ that reproduces the talks of the Robophilosophy 2018 conference in Vienna (IOS Press, Amsterdam 2018).
There are more and more service robots in „open“ spaces, safety and surveillance robots, transport and delivery robots, information and navigation robots and entertainment and toy robots. They are on their way in places that many of us share, and that are public. This poses various challenges. The article „Service Robots in Public Spaces: Ethical and Sociological Considerations“ by Prof. Dr. Oliver Bendel (School of Business, University of Applied Sciences and Arts Northwestern Switzerland FHNW) addresses these challenges – from the moral and social points of view – and proposes solutions, among other things on the ethical, technical and organizational level, as well as offering assistance for roboticists and for legislative and political instances. The article was published in Telepolis (25 June 2017). It is Oliver Bendel’s twelfth contribution since 2008 in Germany’s oldest online magazine (founded in 1996).
